Network Management Disclosures

 

Oklatel Communications Inc. provides this document in accordance with the FCC’s Restoring Internet Freedom Rule to ensure that we provide our customers with sufficient information to make informed choices about the purchase of broadband service. This document discloses Oklatel Communications Inc.’s network management practices, as well as the performance characteristics and commercial terms of those services. The Internet Subscriber Agreement located at http://oklatel.net/pdf/subscriber_agreement.pdf governs our customer’s use of Oklatel Communications Inc.’s internet services

 

Network Management Practices

 

1. Blocking, Throttling, or Traffic Prioritization

 

Oklatel Communications Inc. believes in an open Internet and does not engage in any practice that blocks or throttles lawful Internet content, applications, services or non-harmful devices, subject to reasonable network management. Oklatel Communications Inc. also does not directly or indirectly prioritize some traffic over other traffic to benefit an affiliate, in exchange for consideration, monetary gain or otherwise.

 

2. Congestion Management

 

Oklatel Communications Inc. adheres to reasonable network management policies that are consistent with industry standards and tries to use tools and technologies that are minimally intrusive so that very few customers are impacted by the protocols and practices Oklatel Communications Inc. uses to manage its network.

 

Oklatel Communications Inc. engineers its local facilities to meet customers’ traffic requirements. Oklatel Communications Inc. uses network management software to conduct periodic monitoring of its network in order to determine the rate of utilization and to detect congestion and abnormal traffic flows. Oklatel Communications Inc. manages congestion by monitoring network segment traffic flows in minute intervals. In addition, Oklatel Communications Inc. will add capacity to its network before utilization reaches full capacity. However, if congestion occurs some customers may temporarily experience longer download or upload times or slower surf speeds on the web.

 

3. Application-Specific Behavior

 

Oklatel Communications Inc.’s network management practices are ‘application-agnostic’.

 

Oklatel Communications Inc. does not:

  1. block or rate-control specific protocols or protocol ports;
  2. modify protocol fields in ways not prescribed by the protocol standard; or
  3. otherwise inhibit or favor certain applications or classes of applications.

 

4. Device Attachment Rules

 

Oklatel Communications Inc. does not have any restrictions on the types of non-harmful devices that connect to its network, nor do we have any approval procedures for doing so.

 

5. Security

 

Oklatel Communications Inc. recognizes the importance of securing its network and protecting customers from network threats and annoyances. Oklatel Communications Inc. is committed to monitoring network activity to help protect against such threats as spam, viruses, firewall issues and other harmful activity. We also encourage customers to adopt their own security practices.

 

As its normal practice, Oklatel Communications Inc. does not block any protocols, content or traffic for purposes of network management. However, Oklatel Communications Inc. may block or limit such traffic as spam, viruses, malware or denial of service attacks to protect network integrity and the security of our customers.

 

A customer that abuses or threatens the company’s network by violating the Internet Subscriber Agreement, will be asked to cease such conduct. Failure to do so may result in termination of service.

 

Performance Characteristics

 

1. Service Description

 

Oklatel Communications Inc. offers internet over DSL, Fixed Wireless, and Fiber facilities. Oklatel Communications Inc. offers speeds ranging from 1.5Mbps to 1Gbps, but not all speeds are offered for all technologies.

 

Oklatel Communications Inc. Internet services are “best effort” meaning the level of performance is not guaranteed. Actual speeds and latency will vary depending on traffic loads. Oklatel Communications Inc. strives to provide quality service to maintain customer satisfaction and will dispatch repair technicians to customer sites to troubleshoot and resolve any performance issues that are caused by Oklatel Communications Inc.’s network. However, service performance may be affected by a variety of factors outside of Oklatel Communications Inc.’s control.

 

The link below provides a general description of Oklatel Communications Inc.’s service offerings and actual speeds and latency. All Oklatel Communications Inc.’s Internet service plans can support real time applications.

 
Oklatel Speed Latency PDF
 

1. Impact of Non-Broadband Internet Access Service Data Services

 

Oklatel Communications Inc. does not currently offer any non-broadband Internet access service data services. Therefore, customers’ Internet experiences will not be affected.

 

Commercial Terms

 

1. Price

 

Oklatel Communications Inc.’s prices and related fees for available Internet service plans are provided at the link below.

 
http://oklatel.net/internet/high-speed-internet/
 

2. Privacy Policy

 

Oklatel Communications Inc.’s Privacy Policy is provided at the link below.

 
http://oklatel.net/privacy-policy/
 

3. Redress Options

 

For questions, complaints, or requests for additional information, please contact Oklatel Communications Inc. at:

 

Business Office: 940-529-6123

 

email: oklatel@oklatel.net