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Additional Information

Oklatel continually strives to provide its customers quality phone service that offers enhanced features and competitive high speed broadband. To accomplish this, enhancing Oklatel’s network with fiber optics is a step-by-step goal aggressively being met, even to the extent of expanding some services into neighboring areas.

Give us a call for all your telecommunications needs – 918-656-3233.

Additional Information


Customer Telephone Access

To communicate by telephone between hearing persons and TDD users, you may call these 24-hour service numbers:

Oklahoma City (Local) ……525-8628
405 Area Code ………….. 1-800-522-8506
Tulsa (Local) ………………252-3022
918 Area Code ………….. 1-800-722-0353

Persons with hearing or speaking difficulties may obtain information about specialized equipment and service by contacting:

Oklahoma Department of Rehabilitation Services
2401 NW 23rd St., Suite 65
Oklahoma City, OK 73107

Oklahoma Corporation Consumer Services Division Telecommunication Device for the Deaf – 405-521-3513


Telephone Safety

Your telephone is one of the safest appliances in your office or home, but a telephone user should be cautious in a few situations.

  • Putting the telephone in water could cause a shock. Do not use the telephone while you are in the swimming pool, bathtub or shower.
  • Oklatel Communications uses protective measures to limit electrical surges from entering your home, but absolute protection from lightning is impossible.
  • Avoid using the telephone during electrical storms in your immediate area. Make urgent calls brief!
  • Report immediately if a gas leak is suspected, but use a telephone away from the area in question. A tiny spark could be created by the telephone’s electrical contacts when dialing. It is possible the spark could ignite heavy concentrations of gas.


Glossary of Terms

9-1-1 Fee
A fee used to fund the 9-1-1 telephone network that allows callers to reach a public safety agency when they dial the digits “9-1-1.” The amount of the fee varies by region and is set by the Texas Commission on State Emergency Communications.
9-1-1 Equalization Fee
A fee used to provide financial support for regions where the 9-1-1 fee does not fully offset the cost of 9-1-1 service. The fee is imposed on each customer receiving intrastate long-distance service. The fee is set by the Texas Commission on State Emergency Communications.
Access Line Charge
The Access Line Charge is for basic local exchange services and facilities only. The charge is for a minimum period of one month, payable in advance, and provides unlimited flat rate calling within the exchange area.
The relative range of analog frequencies or digital signals that can be passed through a transmission medium, such as glass fibers, without distortion. The greater the bandwidth, the greater the information carrying capacity. Bandwidth is measured in Hertz (analog) or Bits Per Second (digital).
Billed Number Screening. A service that blocks certain types of calls and allows subscribers to identify who can and cannot charge a call to their phone. This is primarily used to block third-party calls and collect calls.
Custom Calling Features. The basic custom calling features now available to subscribers include Call Waiting, Call Forwarding, Abbreviated Dialing, Three-Way Calling, etc. These revenue-generating features are available from the central office, and do not require any special customer premises equipment.
Carrier Identification Code. Four-digit number that identifies which interexchange carrier a call will use. Subscribers can dial these digits with each long distance call, or can presubscribe to a particular carrier and let the digital switch software add the CIC.
CLASS Features
Custom Local Area Signaling Services. A group of specialized calling features that include Calling Line Information (CLI) to the call destination. examples of CLASS features include Caller ID, Automatic Call Back, Message Waiting, and distinctive ringing and call waiting tones.
Central Office. The building in which telephone companies locate their switching equipment and terminate their circuits. The local central office receives calls from within the local area and either routes them locally or passes them to an interexchange carrier (IXC). On the receiving end, the local central office receives calls that originated in other areas from the IXC.
Customer Premise Equipment. The telecommunications equipment on a customer’s premises located behind the interface device.
Charges from two or more phones that are collected and billed to a single phone number.
Directory Assistance. The information operator from our phone company.
Digital Central Office. The physical facility where calls are switched using digital switches (rather then analog) that route both voice and data.
Direct Inward Dialing. The feature of Centrex systems and large PBXs that allows a caller outside a company to call an internal extension without going through the switchboard.
Digital Subscriber Line. A type of high-speed Internet connection. DSL refers to the technology used between a customer’s premises and the telephone company, enabling more bandwidth, over the already installed copper telephone cables. The telephone lines are transformed into high speed DSL lines by installing special equipment at the CO and a DSL modem or router at your home or business.
Federal Excise Tax
Federal tax assessed on non-usage sensitive basic local service that is billed separately from long distance service. May be abbreviated as “Fed excise tax.”
Federal Subscriber Line Charge
A charge that the Federal Communications Commission (FCC) allows a certified telecommunications utility (CTU) to impose on its customers to recover costs associated with interstate access to the local telecommunications networks. The FCC does not require a CTU company to impose this charge, and the CTU does not remit the charge to the federal government. The charge may be used by the CTU to pay for a part of the cost of lines, wires, poles, conduit, equipment and facilities that provide interstate access to the local telecommunications network. May be abbreviated as “Fed subscriber line chg.”
Federal Universal Service Fee
A federal fee for a fund that supports affordable basic phone service to all Americans, including low-income customer, schools, libraries, and rural health care providers. Certified telecommunications utilities (CTUs) impose this fee to cover their required support for the fund. The fee is set by the FCC. May be abbreviated as “Fed universal svc fee.”
Calls across LATA boundaries. Calls that originate in one LATA and terminate in another LATA.
Calls inside a LATA boundary. See LATA.
Interexchange carrier. Long-distance telephone company such as AT&T, MCI, Sprint.
Local Access and Transport Area. The geographic area that is the domain of the local exchange carrier. Bell Operating Companies are generally precluded from carrying traffic across LATA boundaries.
Local Exchange Carrier. The local phone company that is responsible for delivering calls within a local area. Can be a telephone company affiliate of a Regional Bell Operating Company, or an independent telephone company.
Line Connection Charge
Work associated with the connection of the line extending from the serving central office to the customer’s premises. It includes, but is not limited to, establishing or changing central office connections, cable cross connections, line transfers and connecting to a terminal or building terminal or moving the drop wire or protector block.
Local Number Portability (LNP) Charge
Charge assessed by the local telephone company to recover costs directly related to providing LNP. The charge recovers the cost of creating new facilities, the cost of upgrading the network to accommodate number portability, and allows the customers to keep their phone numbers even if they switch local service providers. Lifeline customers are exempt from this charge and shall not be assessed the LNP charge.
Municipal Right-of-Way Fee
A fee used to compensate municipalities for use of their rights-of-way. May be abbreviated as “Municipal ROW fee.”
Non-published directory listing for a phone number. Non -pub refers to a listing that is printed in the telephone directory, but is not given out by the information operator.
Numbering Plan Area. Another name for area code, to identify the area of the country. The three-digit NPA is the first part of every phone number in the North American Numbering Plan. In the number 918-656-3233, the NPA would be 918.
Exchange. A three-digit central office code. To designate to which switch the subscriber is connected In the number 918-656-3233, the NXX would be 656. The last four digits designate the individual subscriber line.
Other Charges and Credits. Any non-recurring charges, such as an installation charge and petty cash.
Optional Calling Plans. Different ways of selling long distance service, usually for monthly service. Basic long distance service packages are differentiated by several key factors: access , pricing and fees. Pricing per minute of long distance service can be based on mileage, geographical area, area code, LATA, or flat rate-with or without term discounts or volume discounts. For example, Select save, True USA, True Reach and Select Saver are calling plans featuring different rates. The subscriber is free to change between calling plans at will.
Off-Premise Extension. When a phone extension is physically located in a different structure than the main phone. Such as an office phone number ringing after hours in the owner’s house.
Physical Address
The county assigned description of a location. For city location, can be as obvious as street number and address, but if location is a rural area, may involve map and plot number from county.
Preferred Interstate Carrier (same as CIC) Primary Carrier for interstate long distance calls. This is the default carrier, and determines the call route if the subscriber doesn’t dial a separate access code.
Personal Identification Number
Plain Old Telephone Service, a dial tone with no special features.
Primary Service Order Charge
Work performed in connection with the receiving, recording, and processing a customer request for service to be performed or provided at the same time, on the same account and on the same premises. One Service Ordering Charge is applicable per access line connection.
Recurring Charges -charges that repeat every month (subscription charges) different from charges that change with use, such as toll charges.
Service Order
A request to add, delete or change subscriber line information stored in the Subscriber database.
The practice of switching a telephone customers long distance supplier without obtaining permission from the customer. A long distance company might do this to get itself some easy revenues.