Network Management Disclosures
Oklatel provides this document in accordance with the FCC’s Restoring Internet Freedom Rule to ensure that we provide our customers with sufficient information to make informed choices about the purchase of broadband service. This document discloses Oklatel’s network management practices, as well as the performance characteristics and commercial terms of those services. The Internet Subscriber Agreement governs our customer’s use of Oklatel’s internet services.
- Blocking, Throttling, or Traffic Prioritization
Oklatel believes in an open Internet and does not engage in any practice that blocks or throttles lawful Internet content, applications, services or non-harmful devices, subject to reasonable network management. Oklatel also does not directly or indirectly prioritize some traffic over other traffic to benefit an affiliate, in exchange for consideration, monetary gain or otherwise. - Congestion Management
Oklatel adheres to reasonable network management policies that are consistent with industry standards and tries to use tools and technologies that are minimally intrusive so that very few customers are impacted by the protocols and practices Oklatel uses to manage its network.Oklatel engineers its local facilities to meet customers’ traffic requirements. Oklatel uses network management software to conduct periodic monitoring of its network in order to determine the rate of utilization and to detect congestion and abnormal traffic flows. Oklatel manages congestion by monitoring network segment traffic flows in five minute intervals. In addition, Oklatel will add capacity to its network before utilization reaches full capacity. However, if congestion occurs some customers may temporarily experience longer download or upload times or slower surf speeds on the web. - Application-Specific Behavior
Oklatel’s network management practices are ‘application-agnostic’.Oklatel does not:- block or rate-control specific protocols or protocol ports;
- modify protocol fields in ways not prescribed by the protocol standard; or
- otherwise inhibit or favor certain applications or classes of applications.
- Device Attachment Rules
Oklatel does not have any restrictions on the types of non-harmful devices that connect to its network, nor do we have any approval procedures for doing so. - Security
Oklatel recognizes the importance of securing its network and protecting customers from network threats and annoyances. Oklatel is committed to monitoring network activity to help protect against such threats as spam, viruses, firewall issues and other harmful activity. We also encourage customers to adopt their own security practices.As its normal practice, Oklatel does not block any protocols, content or traffic for purposes of network management. However, Oklatel may block or limit such traffic as spam, viruses, malware or denial of service attacks to protect network integrity and the security of our customers.A customer that abuses or threatens the company’s network by violating the Internet Subscriber Agreement, will be asked to cease such conduct. Failure to do so may result in termination of service.
- Service Description
Oklatel offers internet over DSL, Fixed Wireless, and Fiber facilities. Oklatel offers speeds ranging from 1.5Mbps to 1Gbps, but not all speeds are offered for all technologies.Oklatel Internet services are “best effort” meaning the level of performance is not guaranteed. Actual speeds and latency will vary depending on traffic loads. Oklatel strives to provide quality service to maintain customer satisfaction and will dispatch repair technicians to customer sites to troubleshoot and resolve any performance issues that are caused by Oklatel’s network. However, service performance may be affected by a variety of factors outside of Oklatel’s control.The link below provides a general description of Oklatel’s service offerings and actual speeds and latency. All Oklatel’s Internet service plans can support real time applications.
| Speed Tier (Mbps download/upload) | Technology | Actual Download | Actual Upload | Latency (ms) |
|---|---|---|---|---|
| 1.5/.512 | DSL | 1.792 | 0.6 | 29 |
| 4/1 | DSL | 4.72 | 1.18 | 29 |
| 15/1 | DSL | 17.76 | 1.18 | 29 |
| 15/3 | Fixed Wireless | 16.79 | 3.58 | 14 |
| 25/3 | Fixed Wireless | 27.65 | 3.58 | 14 |
| 50/50 | Fiber | 57 | 57 | 3 |
| 100/100 | Fiber | 119 | 119 | 3 |
| 1000/1000 | Fiber | 1200 | 1200 | 3 |
- Impact of Non-Broadband Internet Access Service Data Services
Oklatel does not currently offer any non-broadband Internet access service data services. Therefore, customers’ Internet experiences will not be affected.
- Price
Oklatel’s prices and related fees for available Internet service plans are provided here. - Privacy Policy
Oklatel’s Privacy Policy is provided here. - Redress Options
For questions, complaints, or requests for additional information, please contact Oklatel at:
Business Office: 254-893-1000
email: customerservice@totelcom.net